Content & Trip Advisor System for a Travel Group

Our client is a Belgian subsidiary of a global travel group that allows travelers to link all the pieces of their vacations, from flight to hotel room, to local transport, to tours, and even meals. To ensure high-quality one-stop shopping experience for more than 19 million annual customers, the company operates:

The Challenge

With hundreds of subsidiaries from various business domains in different countries, information exchange in the tourism business is often inefficient

Our client needed a system that would gather information from all corporate and partner sources, update, and present it to users (both internal and external) based on business rules. The solution had to speed up information exchange inside the company and become an instrument for accessing travel-related information across all businesses of the company in real-time. This information included available rooms, facilities, location, weather, climate, images, and more.

Strategic Partnership

The Skelia team built a dedicated team for the client that consisted of 12 specialists, including:

• Release managers

• Scala developers

• Manual/automation QA engineers

The Skelia team built a dedicated team for the client that consisted of 12 specialists, including: The team has been working for 6 years, showing a remarkably low retention rate of not more than 5%. Skelia’s experts provided development, implementation, consulting, maintenance, and 24/7 support services. Through constant improvement supported by the ITIL best practices, Skelia also assisted in building standardized, consolidated, and optimized delivery processes.

The Results

Skelia created a new API system that simplified gathering, updating, merging, and sending travel information. We helped our client achieve the following:

Automated receiving and sending of travel information

Users can now configure various criteria to see the accommodations that meet their demands

Travel information can now be scheduled and provided via special REST calls anytime

Tools to find, view, and update accommodation information according to user role permissions

Data monitoring and reporting

Integration services to aggregate and transfer data between different data sources and users

Updating accommodation
locations along with the weather and climate information