Skelia records 49% growth in 2012
Skelia, a leading provider of ICT & BPO services in Benelux operating out of Ukraine, reported its 2012 results. The company notes a record year-on-year revenue growth of 49% which it says was fueled by continuing demand in Western-Europe for high-quality ICT people and improved process efficiencies.
Patrik Vandewalle, CEO of Skelia adds “Despite the global economic down-turn we are pleased to confirm a CAGR of 50 %, every year since we created the company. We have always re-invested our profits into sustainable growth and service innovation. Like more recently, we opened sales offices in London and The Netherlands to help us better serve more international customers.”
Leading by Excellence
“Our strategy is not to be a price killer but to excel by service quality. We make a difference by our people excellence and team retention” says Olivier Istace, COO of Skelia. “For most of our international customers, we are an important business partner working on their strategic initiatives and core systems. Long-term knowledge acquisition, team stability and effective ownership are therefore key to success.”
Service Innovation – Skelia Labs
Skelia’s business model is inspired by an enduring passion to improve each customer experience of cross-border collaboration, always looking for lower participation barriers, higher comfort and more flexibility.
“Service innovation is a cornerstone of our new strategic plan Horizon 2015. Over the coming months, we will start incubating selected niche service offerings into Skelia Labs, subbranded business units operating as a global shared service centre. Each Skelia Lab has a mission to lead by excellence and continuous service innovation, and be internationally recognized as best-in-class.”
Skelia is an international ICT & BPO services company headquartered in Grand-Duchy of Luxembourg. Established in 2008 by Belgian entrepreneurs, Skelia helps customers achieve growth and efficiency by extending their local teams and supporting processes to Eastern European countries.