Job Description

Aleksandra Bielas

Aleksandra Bielas


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Krakow, Poland

Level 2 Technical Support Engineer

We are currently seeking an enthusiastic and motivated person to join our Service Operations Team located at Skelia office in Kraków.
As a Level 2 Technical Support Engineer (Systems Administrator), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.


Setting up and improving automatic monitoring systems
Second line support for IT infrastructure issues (servers, network, storage, etc.)
Troubleshooting and resolving incidents, problems, service requests in IT Operations
Collaborating with 3rd line support
Providing remote support in case of critical issues when on duty call
Assisting in implementing new systems, projects or applications
Building and documenting procedures, documentation etc.
You’ll be preparing training for the 1st line and collaborate with managers to improve the processes


Technical Skills

Strong knowledge and experience of Windows Server (2008R2, 2012, 2016) and MS services (AD, ADFS, PKI, GPM)
Strong knowledge and experience of Microsoft Exchange, Microsoft O365, Microsoft SharePoint Server, Microsoft Lync/Skype4Business and Citrix/Xenapp, RDP
Familiarised with SAN storage, data backup
Knowledge of virtualization: VMWare, Hyper-V, Citrix, Load Balancers etc.
Knowledge of Microsoft Azure is a plus
Knowledge of PowerShell scripting or other scripting language is a plus


Soft Skills

Passionate about IT and technology
Strong analytical, problem solving mindset
Customer and people oriented mentality
Very process and procedures driven
Ability to document processes and procedures in a clear and structured manner
Flexible, willing to learn, dedicated
Driven, determined to solve problems and help customers and colleagues
Ability to work independently and think on your feet in case of emergencies
Fluent in (technical) English (spoken & written)

Skelia Offers

Work with cutting-edge technologies
Possibility to work remotely
Private healthcare
Wide range of benefits (sports card, cinema tickets, shopping & leisure vouchers, etc.)
Referral program
Access to Microsoft certifications and online learning platforms
Great coffee & fresh fruits
Team events
English & Polish classes


We have a very informal and flexible working environment at Skelia that is very different from a typical corporate one and we’re looking for someone who’ll enjoy it as much as we do. If you respond well to change, you are smart, creative and you like working with people – we’d love to hear from you!



Please don’t forget to include the following statement in your resume:

“Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji”


“I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process.”

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