Why Your Mobile App Needs Testing
There is an age-old saying: “Behind every successful app, there’s plenty of testing.” Okay, maybe it’s not a saying but it certainly should be. Unfortunately, people manage to overlook the simple fact that every mobile app needs testing. You do know that quality assurance is a vital part of every software developing process, so why shouldn’t you test a mobile application? It’s hard to imagine an area of software development more competitive than mobile, with millions of apps just like yours waiting to take your place. Needless to say, your app has to be flawless to stay on users’ devices. You absolutely need to test your mobile app before releasing it, and here’s why.
Users are Picky
Every point on this list stems from the fact that users are very quick to lose patience, identify your app’s flaws, delete it and leave a bad review. But since (potential) customers are always right, you have to do everything to please them. At least make sure they don’t come across any obvious bugs you simply didn’t care to look for before rolling your app out. There are tons of similar apps, why should they use one that leaves them frustrated?
Sure, there are bugs that are hard to find and even harder to fix, but that’s exactly why you have to put lots of time and effort into testing. Put yourself in the user’s shoes. Would you like to search for an app you need, install it, register, finally start using it and see it crash or realize that the main functionality doesn’t work properly? Disappointed, you would simply delete it. So make sure to thoroughly test and continuously fix your app’s issues.
Performance is Key
You only have one chance to get users to like your app since they will determine whether they want to keep it or delete it within the first minute of using the application. You have to make sure there are no performance issues that can leave a bad first impression. If it takes a little more time to perform the basic functions of your app, do take every action to correct that because what’s “a little” for you may be “too long” for the user. Don’t overcomplicate your app, watch out for low transaction processing speed and don’t forget to test it in the conditions of slow Internet connection to make sure users will get the best out of your app.
There are Hundreds of Devices
Maybe even thousands. Android device fragmentation is a living nightmare of all mobile app testers with every gadget having some unique characteristics. And if you think it’s much easier with Apple’s gadgets, remember you should test an app on at least 3 generations of iPhones and a couple of iPads, including the Mini and Pro versions. And then there’s also Windows Phone, BlackBerry, Tizen… That’s why professional QA engineers have to work with many actual devices on their hands. Of course, it’s easy to let something slip with all the variety of devices, platforms and browsers, but you have to make sure that at least the basic functions like login, account setup, cart, social media sign-in, navigation, tapping, scrolling, zooming, etc. work properly. It’s your duty to deliver the same high-quality mobile app across all devices and platforms.
Security is Critical
In the world where every more or less skilled hacker can break into your personal information and leak whatever’s in there, security is not a thing to be neglected. If users entrust you with their passwords, private files or correspondence, make sure it is highly protected. Security and privacy should especially be tested if your app involves financial transactions and has access to user’s credit card numbers or bank accounts. Don’t forget that users trust you with their personal information, so don’t let them down.
Brand Recognition is Fragile
It is quite obvious that people associate a brand with its products. You know that Twitter, Uber, or Google are trusted brands and you don’t expect their apps to crash or lag. The experience users get from interacting with your products directly impacts the way they see your whole business, so you have to make sure all your products work properly.
Quality apps bring you a good reputation and entice users to further interact with your brand. But a malfunctioning app is bad publicity, and you can’t afford a bad reputation for your whole business just because one of your apps keeps crashing. So be careful. It’s one thing if users delete your faulty app and it’s a whole other thing if that experience makes them avoid any of your products in the future.
Bad UX Leads to Bad Reviews
Did we mention that users are picky and impatient? They are also pretty lazy, so another thing that can drive them nuts is perplexing UI that leads to the bad user experience. Strive for usability. Every action in your app has to be intuitive. If a user needs to figure out ways to perform basic actions, I have bad news for you. The tricky thing here is that you, being the developer or the product owner, might think the app is pretty intuitive and basically usable, but only testing can really show you if your app provides the decent user experience. Mind that what’s intuitive for you personally (because you know how the app should work) might be obscure or confusing for the user.
Having considered all the statements above, we strongly advise you to test your app, test it extensively, thoroughly and often. To do that properly, you need to have an experienced team of quality assurance engineers who know all the peculiarities of testing native, hybrid and web mobile apps on various platforms and numerous devices. If you don’t – not a problem. Just contact Skelia, and our skilled mobile QAs will gladly help you with that. Either way, remember: not testing your mobile app can be the biggest bug of your business.